Terms & Conditions and Privacy Policies

Thank you for choosing Muscle Meals 2 Go, LLC (referred to as “Muscle Meals” “we” “our” or “Company”). This Terms of Service (“Terms”) applies to Muscle Meals 2 Go’s websites (including www.musclemeals2go.com), branded pages on third party platforms (i.e., social networking services), mobile applications, and our direct marketing campaigns or other online communications (collectively, “Muscle Meals Services”) and governs your purchase of products or services sold through the Muscle Meals Services.

AGREEMENT

By using Muscle Meals Services, you agree to the terms contained herein and the terms of our Privacy Policy. If you do not agree, please do not use Muscle Meals Services. We reserve the right to change this Policy without prior notice. Muscle Meals 2 Go may revise these Terms at any time. Your continued usage of the Muscle Meals Services will mean you accept those changes, and you agree to comply with all applicable laws and regulations. The materials provided on the Muscle Meals Services are protected by law, including, but not limited to, United States copyright laws and international treaties. The terms “you,” “your,” “user,” and “users,” as used herein, refer to all individuals and/or entities accessing the Muscle Meals Services for any reason.

PLEASE NOTE: THESE TERMS CONTAIN AN ARBITRATION CLAUSE AND CLASS ACTION WAIVER, WHICH AFFECT HOW DISPUTES WITH MUSCLE MEALS 2 GO ARE RESOLVED. BY ACCEPTING THESE TERMS, YOU AGREE TO BE BOUND BY THE ARBITRATION PROVISION BELOW. PLEASE READ IT CAREFULLY.

ELIGIBILITY

You must be 18 years of age or older to visit or use the Muscle Meals Services in any manner. By visiting the Muscle Meals Services or accepting the Terms, you represent and warrant to the Company that you are 18 years of age or older, and that you have the right, authority, and capacity to agree to and abide by these Terms. You also represent and warrant to the Company that you will use the Muscle Meals Services in a manner consistent with any and all applicable laws and regulations.

2. MUSCLE MEALS 2 GO ACCOUNT

You may be required to create an account to use some of the features of the Site. You must keep your password confidential and you are solely responsible for maintaining the confidentiality and security of your account, all changes and updates submitted through your account, and all activities that occur in connection with your account. In creating an account, you represent to us that all information you provide in such process is true, accurate and correct, and that you will update your information as necessary to keep it accurate. You may not impersonate someone else, create or use an account for anyone other than yourself, provide an email address other than your own, create multiple accounts except as otherwise authorized by us, or provide or use false information. You agree to notify us immediately of any unauthorized use of your account by contacting us at info@musclemeals2go.com and to change your password. You may not transfer your account to anyone else without our prior written permission.

3. PRIVACY POLICY

Please refer to our Privacy Policy for information about how we collect, use and disclose information about you. By using the Site or our Products, you acknowledge that you have read and agree to the Privacy Policy.

4. NUTRITION AND ALLERGY DISCLAIMER AND LIABILITY WAIVER

We want you to be your healthiest, but we’re not doctors. You should always consult your doctor before making any changes to your health regime--including starting on a Muscle Meals 2 Go meal program or using Muscle Meals Products.

By using Muscle Meals Products, you acknowledge that you are doing so at your own risk, and have consulted with your doctor or other health professional about your diet change.

We do not claim our meal program or Products will alleviate, heal or cure any health condition or symptom. The content of this Site and any Product Muscle Meals offers are not meant to diagnose, treat, prevent or cure any medical condition, and should not be used as a substitute for consulting a doctor or other health professional. Any information that you find on this Site or on websites we link to, receive from our employees, suppliers, or agents by phone, email or other communication channel, or obtain through contacts you make through Muscle Meals should be verified with your doctor. Consult your doctor with any specific health questions or problems you may have. If you think you have a medical emergency or any condition requiring immediate attention, call your doctor or 911 immediately. The statements made by Muscle Meals 2 Go on this Site and our programs and Products have not been evaluated by the Food and Drug Administration.

Our program is not intended for people with severe allergies. Our kitchen facilities process and regularly use nuts. We do our best to accommodate allergies, but do not provide a product intended for people with medically-necessitated diets or severe allergies.

5. PRICING AND AVAILABILITY

All prices are shown in U.S dollars, and applicable taxes and other charges, if any, are additional. We reserve the right to adjust prices as we may determine in our sole discretion, at any time and without notice; provided, however, that if we change the amounts or other charges associated with our various subscription plans, we will provide our existing subscribers with advance notice of such changes. We will not, however, be able to notify you of changes in any applicable taxes. The shipment of your subscription meals or products to you after our delivery of such notice will confirm your acceptance of such changes, unless you cancel your subscription(s) in accordance with the cancellation policies set forth in the “Cancellation of Subscription” section of these Terms.

All of our Products are subject to availability, and we reserve the right to impose quantity limits on any Order, to reject all or part of an Order, to discontinue offering certain Products, to limit the sales of our Products to any person, geographic region or jurisdiction and to substitute Products (including, but not limited to, specific ingredients in a meal or entire meals) without prior notice.

We strive to provide you with high-quality Products, and due to the perishable nature of certain ingredients and market conditions beyond our control, we may be required to make substitutions from time to time. If you are not satisfied with a substitution, please contact us at info@musclemeals2go.com. Note that gifts with purchase during special programs are available on a first-come, first-serve basis and subject to availability.

Our meal programs are scheduled according to availability. The deadline for program sign-ups is Thursdays at midnight EST. We cannot guarantee that a certain date is available to start the meal program as spots fill up quickly. The cut-off time for the program sign-up is 11:59PM EST two days before you want the program to start (for example: for a Monday start, you must order the program no later than 11:59PM EST on preceding Friday).

Most Muscle Meals 2 Go Products and services displayed at the Site are available only via online request in the United States while supplies last. Muscle Meals does not ship internationally. In the case of international deliveries via third-party services, Muscle Meals 2 Go shall not be responsible or be held liable for delivery or use of the products once Muscle Meals 2 Go has delivered to the specified U.S. destination.

All descriptions of Products or Product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right at any time to modify or discontinue our Products (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of our Products. Any offer for any Product or service made on this Site is void where prohibited.

6. PAYMENTS, BILLING AND PROMOTIONS

Payment is due upon purchasing your Muscle Meals 2 Go Product or program. By providing a credit card or other payment method, you represent and warrant that you are authorized to use the designated payment method and that you authorize us (or our third-party payment processor) to charge your payment method for the total amount of your subscription or other purchase (including any applicable taxes and other charges) (collectively, as applicable, an “Order”). If the payment method cannot be verified, is invalid or is otherwise not acceptable, your Order may be suspended or cancelled. You must resolve any payment method problems before we proceed with your Order. If you want to change or update your payment method information, you can do so at any time by logging into your account. If a payment is not successfully settled and you do not edit your payment method information or cancel your Subscription, you remain responsible for any uncollected amounts and authorize us to continue billing the payment method, as it may be updated. You acknowledge that the amount billed may vary due to promotional offers, preferences you select, changes you make to your Subscription, or changes in applicable taxes or other charges, and you authorize us (or our third party-payment processor) to charge your payment method for the corresponding amount.

You agree to provide current, complete and accurate purchase and account information for all purchases made on our Site. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

By confirming your purchase at the end of the checkout process, you agree to accept and pay for the item(s). By signing up for a meal program subscription, you acknowledge and authorize Muscle Meals to collect, save, and charge your provided payment method for future transactions on your account regarding your subscription. For more details on recurring billing, please see the section titled “CONTINUOUS SUBSCRIPTIONS.”

7. SHIPPING POLICY

Please be assured that your first shipment of Meals will be shipped out within 3-7 business days of purchase based on the day of the week the order was placed. We charge a flat rate $9.99 shipping in Florida and $25 in most states within the United States, however reserve the right to charge shipping fees as needed with notice. Shipping to Alaska and Hawaii is not offered at this time. We primarily use FedEx, and UPS deliveries, subject to change. Sorry but we cannot ship to P.O. Boxes.

Meals are shipped weekly. All deliveries are made on Tuesday, Wednesday or Friday, you will receive an email with your tracking information when your order is shipped. For any questions or concerns regarding delivery, please email us at info@musclemeals2go.com or call customer service at (833) 632-5773 as soon as possible since the meals are perishable if left in transit too long.

UNDELIVERABLE PACKAGES

Occasionally, packages are returned to us as undeliverable.

A package might be returned as undeliverable for several reasons:
The address is incorrect or outdated. Usually, the package is stored for a period that can vary depending on the courier who holds it and then returns it to us. Double-check the address carefully when placing your order. For more information about adding, editing, and deleting addresses from your Address Book, see Add and Manage Addresses.

Our system doesn't recognize the way an address was entered, or the package was assigned to a carrier that can't deliver to that address.

You used a restricted address. If you send the order to a prison, correctional facility, or other similar institution, the products and/or the carrier responsible for delivery may be subject to specific restrictions.

The carrier attempted delivery but failed. Most of our carriers make more than one attempt to deliver a package. If they find that they can't successfully deliver your package, they'll return it to us.

The recipient refused the delivery. A gift recipient who isn't expecting a gift may refuse a package if they believe it's being delivered to them by mistake. You may want to let the recipient know that a surprise is on the way. We cannot issue refunds do to recipient refusals since the food is perishable.

The package was damaged in transit. If a package is damaged while it's on its way to you, the carrier may return it without attempting delivery.

LATE DELIVERIES

Most packages arrive on time. Orders sometimes show up one day before or after the estimated delivery date.

Possible reasons for late delivery include the following:
Incorrect address
Missing apartment, building, floor, or unit number
Severe weather conditions

The recommended actions are:
Track your package and confirm estimated delivery date.
Confirm your shipping address in My Account. To avoid delivery problems, keep your address information up to date and add delivery instructions to Shipping Address.
Check payment processing in My Account.
Wait 48 hours to allow for unexpected delays.

WEATHER & TRAFFIC ALLOWANCES

Our delivery partners do their best to get your food to you on time so you may enjoy it at its freshest. Still, they run into delays due to weather, traffic, and other factors that are outside of their control. We cannot guarantee delivery within your selected time slot.

In instances of inclement weather, we reserve the right to cancel our deliveries in order to avoid putting our delivery teams at risk. In such a case, we will notify you as early as possible and your meal program will be automatically extended by the number of days cancelled. If this does not suit your schedule, please let us know and we will do our best to find a better arrangement.

As both traffic and weather are outside of Muscle Meals' control, cash refunds will not be issued for affected Orders.

MISSING PACKAGES

Our delivery partners do their best to get your food to you on time and at the address of requested delivery. Please provide a safe and reliable shipping address. We do not recommend delivery to your door if you are in an apartment building or dorm. Please have it delivered to a secure location as we cannot be liable for stolen packages. We recommend using your work or business location if such cases.

Once delivery is made by FedEx it is your responsibility to get your meals in a temperature controlled environment as soon as possible.

In instances of missing packages, the recommended actions are:

Track your package and open a claim with FedEx
Confirm your shipping address in My Account. To avoid delivery problems, keep your address information up to date and add delivery instructions to Shipping Address.
Ask your neighbors or building manager if they have your package.

Wait 24 hours to allow for package recovery.

As stolen/missing packages are outside of Muscle Meals' control, cash refunds will not be issued for affected Orders.

8. RETURNS, REPLACEMENTS, REFUNDS, AND CREDITS

Since our products are handcrafted and made-to-order with fresh ingredients, we cannot accept returns. All sales are final. If a product arrives damaged or you have concerns, please contact our Customer Care Team (info@musclemeals2go.com). We do our best to ensure a flawless experience, and depending on the circumstances, we may, in our sole discretion, replace the meal or products, provide you with a full or partial refund for the purchase price of that meal or products, or provide you with a credit for that meal or product that will be automatically applied to future deliveries under your meal program subscription. If issued, a refund may take 3-5 business days to show up, depending on which bank you use. If you are provided with a credit for a future program, we may implement the credit in a variety of ways at our discretion, including extending the program for you ourselves, providing you with a discount code to use on a future Order, or applying a credit to your account, which will be automatically deducted from your next payment. If you have any questions regarding the replacement, refund, and credit logistics, please reach out to us at info@musclemeals2go.com for help.

Refunds will not be issued for delays that are the result of factors outside Muscle Meal’s control, including but not limited to weather, traffic, and unexpected events as they relate to our delivery partners. If for any reason we have to cancel your delivery, you will be notified by email, and the number of meals canceled will be automatically added to the end of your program. If this does not suit your schedule, please let us know and we will do our best to find a better arrangement.

9. MUSCLE MEALS 2 GO MOBILE MESSAGE SERVICE TERMS AND CONDITIONS

Last updated: May 3, 2023

The Muscle Meals 2 Go mobile message service (the "Service") is operated by Muscle Meals 2 Go (“Muscle Meals 2 Go”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Muscle Meals 2 Go’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Muscle Meals 2 Go through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Muscle Meals 2 Go. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18555151877 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Muscle Meals 2 Go mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18555151877 or email info@musclemeals2go.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Privacy Policy

Last Updated: March 1st, 2021

This Privacy Policy describes how information about you is collected, used, and disclosed by Muscle Meals 2 Go, LLC. (here referred to as "we", "us", and "Muscle Meals") in connection with your use of our websites, mobile applications, products, services, communications, or other interactions with us (collectively, the "Service"). Your use of the Service indicates your consent to Muscle Meal's collection, use, and disclosure of information about you as described in this Privacy Policy.

THE INFORMATION WE COLLECT

We collect information about you when you use our Service. The types of information we collect depends on the services and the features you use on the Service. Please note that we need certain types of information to provide the Service to you. If you do not provide us with such information, or if you ask us to delete that information, you may no longer be able to access or use certain Service features.

a. Information You Provide Directly to Us

We may ask you to provide information to us when you use the Service, for example, when you:

When you review our products;

Subscribe to our newsletters or email lists;

Your requests for support and/or technical assistance;

Your transmission of user content or other information to us; and

Any other communications you have with us.

The information you provide directly to us may concern you or others and may include, but is not limited to:

Account and Purchase Information, such as your full name, mailing address, email addresses, age, username, password, phone numbers, and other information you provide.

Information you provide about others, such as the names and email addresses of gift recipients when you purchase gifts through the Service, send a product to a recipient other than yourself, or invite friends or family to Muscle Meals.

Transaction information, such as information about Muscle Meals products or services that you purchase, shipping and delivery information, and information related to refunds, credits, and cancellations.

Payment and Financial Information: We or our service providers may collect payment information from you, such as payment card number, expiration date, billing address, and payment account name.

Content and Other Information You Provide to Us: We collect additional content and information that you voluntarily provide us, such as content you submit when you contact us via the Service, by e-mail, when you interact with or mention us on third party social media sites, or when you request technical or customer support. If you contact us by email, phone, chat or text, we may keep a record of your contact information and the correspondence.

b. Information We Collect Automatically

Log Information: When you visit the Service, our servers automatically record certain log file information, such as your Internet Protocol ("IP") address, operating system, browser type and language, referring URLs, access times, pages viewed, links clicked and other information about your interactions with the Services.

Mobile Device Information: We collect information about the mobile device you use to access or use the Service, including the hardware model, operating system and version, unique device identifiers, and mobile network information.

Activity information: We may store information about your use of the Service, such as website pages visited, date and time of your visit, transactions you initiate, and emails you receive, open, and click.

Location Information. When you use the Service, we may collect general location information (such as general location inferred from an IP address).

Device/Usage Information. We and our third-party service providers, which include ad networks and analytics companies such as Google Analytics, may use cookies, web beacons, and other tracking technologies to collect information about the computers or devices (including mobile devices) you use to access the Service. As described further below, we may collect and analyze information including but not limited to (a) browser type; (b) ISP or operating system; (c) domain name; (d) access time; (e) referring or exit pages; (f) page views; (g) IP address; (h) unique device identifiers (e.g. IDFA or Android ID); and (i) the type of device that you use. We may also track when and how frequently you access or use the Service, including how you engage with or navigate our website or mobile application. We use this information (including the information collected by our third-party service providers) for analytics (including to determine which portions of the Service are used most frequently and what our users like/do not like), to assist in determining relevant advertising (both on and off the Service), to evaluate the success of our advertising campaigns, and as otherwise described in this Policy.

Information We Collect From Social Media and Other Content Platforms

When you “like” or “follow” us on Facebook, Instagram, Twitter or other social media sites, we may collect some information from you including your name, e-mail address, and any comments or content you post relevant to us. We may also collect your information if you sign up for one of our promotions or submit information to us through social media sites.

HOW WE USE THE INFORMATION WE COLLECT

We use your information for business and commercial purposes, such as to:

Provide, maintain, and improve the Service and products provided by Muscle Meals;

Manage your account and send you related information, including confirmations, updates, technical notices, security alerts and support and administrative messages;

Respond to your comments, questions, and requests, and provide customer service;

Communicate with you about the Service, products, offers, surveys, events, content, and other news and information we think may be of interest to you;

Monitor and analyze trends, usage, and activities in connection with the Service and our communications to you;

Detect, investigate, and prevent fraudulent transactions and other illegal activities, protect the rights and property of Muscle Meals and others, and comply with legal requirements;

Personalize and improve the Service and provide advertisements, content, and features that match your profile and interests, and remember information about your preferences for the Service;

Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards; and

Carry out any other purpose for which the information was collected

We may aggregate and/or de-identify information collected through the Service. We may use de-identified or aggregated data for any purpose, including without limitation for research and marketing purposes and may also share such data with any third parties, including without limitation, advertisers, promotional partners, sponsors, event promoters, and/or others.

WITH WHOM & WHY WE SHARE YOUR INFORMATION

We may share or disclose your personal information for the following reasons:

With employees, vendors, consultants, and other service providers who need access to such information to carry out work or perform services on our behalf, such as fulfill your order or assist in communication with you.
When you purchase a product that includes benefits from a partner organization, your email address may be shared with the partner for the purposes of fulfilling your purchase. Please refer to partner companies' sites for their Privacy Policy regarding the collection, use, and storage of your personal information.
In response to a request for information if we believe disclosure is in accordance with, or required to (i) comply with the law; (ii) comply with legal processes or governmental requests; (iii) prevent, investigate, detect, or prosecute criminal offenses or attacks on the technical integrity of our website or our network; and/or (iv) to protect the rights, property, safety and security of our employees, our website visitors, and/or the public.
If we believe your actions are inconsistent with our Terms & Conditions or other policies, to protect the rights, property or safety of Muscle Meals and others.
In connection with, or during negotiations of, any merger, acquisition, sale of assets or any business, other change of control transaction or financing; between any future parent, subsidiary, and/or affiliated company.
With advertising and analytics partners to serve advertisements on our behalf across the internet and to provide analytics services. These entities may use Cookies in the same way we do, to among other things, track and analyze data, determine the popularity of certain content, deliver advertising and content targeted to your interests and better understand your online activity. For more information about how to manage having your web browsing information used for advertising purposed, please see the Your Choices section below.
With marketing cooperatives to send direct mail. As part of our participation in marketing cooperatives, we may disclose your name and postal address (but not your email address or payment card information) so that other select reputable companies can mail you information about their products that may interest you. If you prefer that we do not share your name and address with other marketers, please opt-out via this opt-out-form.
With your explicit consent or at your direction.
Data obtained through the short code program will not be shared with any third-parties for their marketing reasons/purposes.

When you participate in the Service by posting content or participating in publicly-accessible forums (such as when posting reviews of our products), please note that some of your profile information may be exposed publicly. PLEASE BE CAREFUL WHEN DISCLOSING ANY INFORMATION IN PUBLIC POSTING AREAS. WE ARE NOT RESPONSIBLE FOR THE USE BY OTHERS OF THE INFORMATION THAT YOU DISCLOSE IN PUBLIC POSTING AREAS.

ONLINE ANALYTICS AND TAILORED ADVERTISING

Analytics

We may use third-party web analytics services on the Service, such as those of Google Analytics. These service providers use the sort of technology described in the “Information we collect automatically” section above to help us analyze how users use the Service, including by noting the third-party website from which you arrive. The information collected by the technology will be disclosed to or collected directly by these service providers, who use the information to evaluate your use of the Service. We also use Google Analytics for certain purposes related to advertising, as described in the following section. To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-Out Browser Add-on.

Tailored Advertising

We may allow certain third parties (e.g., ad networks and ad servers such as Google Analytics) to serve tailored marketing to you and to access their own cookies or other tracking technologies on your computer, mobile phone, or other device you use to access the Service. We neither have access to, nor does this Privacy Policy govern, the use of cookies or other tracking technologies that may be placed on your computer, mobile phone, or other device you use to access the Service by non-affiliated, third-party ad technologies, ad servers, ad networks or any other non-affiliated third parties. Those parties that use these technologies may offer you a way to opt out of targeted advertising as described below. You may receive tailored advertising on your computer through a web browser. Cookies may be associated with de-identified data linked to or derived from data you voluntarily have submitted to us (e.g., your email address) that we may share with a service provider in hashed, non-human-readable form.

If you are interested in more information about tailored browser advertising and how you can generally control cookies from being put on your computer to deliver tailored marketing, you may visit the Network Advertising Initiative's (“NAI”) Consumer Opt-Out Link and/or the Digital Advertising Alliance's (“DAA”) Consumer Opt-Out Link to opt-out of receiving tailored advertising from companies that participate in those programs. To opt out of Google Analytics for Display Advertising or customize Google Display Network ads, you can visit the Google Ads Settings page. Please note that to the extent advertising technology is integrated into the Service, you may still receive advertising content even if you opt out of tailored advertising. In that case, the advertising content will just not be tailored to your interests. Also, we do not control any of the above opt-out links and are not responsible for any choices you make using these mechanisms or the continued availability or accuracy of these mechanisms. If your browsers are configured to reject cookies when you visit this opt-out page, or you subsequently erase your cookies, use a different computer or change web browsers, your NAI or DAA opt-out may no longer be effective. Additional information is available on NAI's and DAA's websites, accessible by the above links.

When using a mobile application you may also receive tailored in-application advertising content. Each operating system--iOS for Apple devices, Android for Android devices, and Windows for Microsoft devices--provides its own instructions on how to prevent the delivery of tailored in-application marketing content. You may review the support materials and/or the privacy settings for the respective operating systems in order to opt-out of tailored in-application advertising. For any other devices and/or operating systems, please visit the privacy settings for the applicable device or contact the applicable platform operator.

Do not track signals and similar mechanisms

We do not recognize or respond to browser-initiated Do Not Track signals, as the Internet industry is currently still working on Do Not Track standards, implementations, and solutions.

Security of Your Information

Muscle Meals 2 Go takes reasonable measures and use various safeguards to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction, both during transmission and once we receive it. However, no method of transmission over the internet or via mobile device, or method of electronic storage, is 100% secure. We cannot guarantee the security of our databases, nor can we guarantee that the information you supply will not be intercepted while being transmitted to or from us over the Internet. In particular, email sent to or from Muscle Meals 2 Go may not be secure, and you should therefore take special care in deciding what information you send to us via email. Any information that you provide to us is done so entirely at your own risk.

Children’s Privacy

Muscle Meals 2 Go's website and Muscle Meals accounts are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information without parental consent, please contact us at info@musclemeals2go.com. If we become aware that a child under 16 has provided us with personal information without parental consent, we will take steps to remove such information and terminate the child's account.

If you are 16 or older, but have not reached your jurisdiction’s age of majority (such that you are able to enter a contract), you should only use the Service with permission from your parent(s) or guardian(s).

Third-Party Websites

The Service may link to third-party websites from companies other than Muscle Meals 2 Go, such as to relevant online resources, our partners’ websites, payment processors, and other third-party websites. We are not responsible for the privacy practices or content of such other websites. If you have any questions about how these other websites use your information, you should review their policies and contact them directly. We are not responsible for the actions of third parties.

Your Choices

You may exercise your right to opt out of your data being used or shared.

Account Information: You may update, correct, or modify information about you at any time by logging into your account or emailing us at info@musclemeals2go.com. If you wish to deactivate your account, please email us at info@musclemeals2go.com, but note that we may continue to retain information about you for the purposes authorized under this Privacy Policy unless prohibited by law.
Cookies: Most web browsers are set to accept Cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. The method for disabling Cookies may vary by device and browser, but can usually be found in your device or browser preferences or security settings. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of the Service.
Online advertising networks: You may opt out of receiving targeted ads based on the information we collect from you. If you do not want to receive such ads, you may opt-out by visiting either of the following sites:

NAI – http://www.networkadvertising.org/choices/
DAA – http://www.aboutads.info/choices/

Marketing Cooperatives: If you prefer that we do not share your name and address with other marketers, please opt-out via this Mailing opt-out form.
Promotional Communications: You may opt out of receiving promotional communications from us by following the instructions in those communications or by emailing us at info@musclemeals2go.com. If you choose to opt out, we will still send you non-promotional communications, such as those about your account or our ongoing business relations.
Marketing Text Messages: To opt out of marketing text messages, you must reply STOP to the text message. You agree that texting “STOP” in response to our text message is the only reasonable method of opting out. You also understand and agree that any other method of opting out, including, but not limited to, texting words other than “STOP”, “UNSUBSCRIBE”, “CANCEL”, “END”, “QUIT”, “STOPALL”, or verbally requesting one of our employees to remove you from our list, is not a reasonable means of opting out.
We use cookies to track cart activity as well to determine when a cart has been abandoned. This information is used to determine when to send cart reminder messages via SMS.

Please note that if you opt out by exercising any of these choices, you may still temporarily see or receive communications or advertising due to initiatives already underway. You will be removed from any subsequent initiatives.

Certain information may also be exempt from such requests in some circumstances, which may include needing to continue processing your information to comply with a legal obligation. We may request that you provide us with information necessary to confirm your identity before responding to your request.

Changes to Our Privacy Policy

We reserve the right to change or modify this Privacy Policy at any time and in our sole discretion. If we make changes to this Privacy Policy, we will provide notice of such changes, such as by sending an email communication, providing notice through the Service, or updating the “Last Updated” date at the beginning of this Privacy Policy. We encourage you to review this Privacy Policy whenever you use or access the Service or otherwise interact with us to stay informed about our information practices and the ways you can help protect your privacy.

Contacting Us

You may contact us regarding this Privacy Policy via email at info@musclemeals2go.com or write to us at the following address:

Muscle Meals 2 Go, Attn: Data Privacy Manager

1521 S. Pine Ave, #102

Ocala, FL 34471

Supplemental Privacy Notice for California Residents

This Supplemental Privacy Notice supplements the information in our Privacy Policy above, and except as provided herein, applies solely to California residents. It applies to personal information we collect on or through the Service and through other means (such as information collected offline, in person, and over the telephone). It does not apply to personal information we collect from our employees and job applicants in their capacity as employees and job applicants. It also does not apply to personal information we collect from employees, owners, directors, officers, or contractors of businesses in the course of our provision or receipt of business-related services.

Summary of Information We Collect

If you are a California resident, California law requires us to provide you with some additional information regarding how we collect, use, and share your “personal information” (as defined in the California Consumer Privacy Act (“CCPA”)).

Throughout our Privacy Policy, we describe the specific pieces of personal information we collect, the sources of that information, and how we share it. Under the CCPA, we also have to provide you with the "categories" of personal information we collect and disclose for “business purposes” (as those terms are defined by applicable law). Those categories are identifiers (such as name, email address, phone number, and other account information); commercial information (such as transaction data); financial data (such as credit card and other financial account information); internet or other network or device activity (such as IP address); geolocation information (general location); inference data about you; sensory information (such as audio recordings if you call customer service); other information that identifies or can be reasonably associated with you.

We collect the categories of personal information identified above from the following sources: (1) directly from you; (2) through your use of the Service; (3) affiliates; and (4) third parties such as social networks and marketing partners.

We or our service providers may collect the above categories of information for the following business or commercial purposes:

Our or our service provider’s operational purposes;
Auditing consumer interactions on our site (e.g., measuring ad impressions);
Detecting, protecting against, and prosecuting security incidents and fraudulent or illegal activity;
Bug detection and error reporting;
Customizing content that we or our service providers display on the Service (e.g., contextual ads);
Providing the Service (e.g., account servicing and maintenance, order processing and fulfillment, customer service, advertising and marketing, analytics, and communication about the Service);
Improving the Service and developing new services (e.g., by conducting research to develop new products or features);
Other uses that advance our commercial or economic interests, such as third party advertising and communicating with you about relevant offers from third party partners;
Other uses about which we notify you.

We may also use the above categories of personal information for compliance with applicable laws and regulations, and we may combine the information we collect (“aggregate”) or remove pieces of information (“de-identify”) to limit or prevent identification of any particular user or device.

We describe our information sharing practices in our Privacy Policy. We may share certain categories of personal information with third parties for business purposes. For example, we may share any of the categories described above with our subsidiaries or affiliates. If you connect your account with social media services or interact with social media plugins or links on the Service, we may share identifiers, commercial information, internet or other network or device activity, or general location with those social media services. We may also share identifiers with marketing cooperatives for advertising purposes. Data obtained through the short code program will not be shared with any third-parties for their marketing reasons/purposes.

Rights

If you are a California resident, you may have certain rights. California law may permit you to request that we:

Provide you the categories of personal information we have collected or disclosed about you in the last twelve months; the categories of sources of such information; the business or commercial purpose for collecting or selling your personal information; and the categories of third parties with whom we shared personal information.
Provide access to and/or a copy of certain information we hold about you.
Delete certain information we have about you.

You also have the right to not be discriminated against (as provided for in applicable law) for exercising certain of your rights. Certain information may be exempt from such requests under applicable law. We need certain types of information so that we can provide the Service to you. If you ask us to delete it, you may no longer be able to access or use the Service.

If you would like to exercise any of these rights, you can submit a request at info@musclemeals2go.com.

You will be required to verify your identity before we fulfill your request. To do so, you will need to provide information to match with our existing records to verify your identity, depending on the nature of the request and the sensitivity of the information sought. You can also designate an authorized agent to make a request on your behalf. To do so, you must provide us with written authorization or a power of attorney, signed by you, for the agent to act on your behalf. You will still need to verify your identity directly with us.

“Sale” of Personal Information

California residents may opt out of the "sale" of their personal information. The CCPA broadly defines "sale" in a way that may include allowing third parties to receive certain information such as cookie identifiers, IP addresses and/or browsing behavior to add to a profile about your device, browser or you. Such profiles may enable delivery of interest-based advertising by such third parties within their platform or on other sites.

Depending on how you use the Service, we may share the following categories of information for such interest-based advertising which may be considered a sale (as defined by the CCPA): identifiers (such as name, address, and device identifiers), internet and device activity, and commercial information (e.g., the fact that a browser visited a page directed to people who are considering purchasing from us).

We may also share identifiers with our marketing cooperative partners. Data obtained through the short code program will not be shared with any third-parties for their marketing reasons/purp

You may opt out of our use of your personal information for these purposes through the following methods:

Marketing Cooperatives: If you prefer that we do not share your name and address with our marketing cooperative partners, please opt-out via this opt-out form.
If you would like to opt out of the use of your information through online advertising networks, you may do so by visiting both of the following websites:

NAI – http://www.networkadvertising.org/choices/
DAA – http://www.aboutads.info/choices/

Notice of Financial Incentive

Muscle Meals provides certain rewards or incentives for customers who sign up for Muscle Meals Rewards, provide product reviews, refer friends and contacts, and submit their birthday. You can opt into the rewards or incentives by registering for Muscle Meals Rewards and/or providing the requested information using your account credentials. Your participation is completely voluntary, and you have a right to withdraw from these incentives at any time. If you decide you don’t want to participate in these financial incentives, you can refrain from submitting referral information and/or terminate your Muscle Meals Rewards account.

The specific reward or incentive offered, if any, is made available to you when you provide the information requested, submit a review, or on the birthday that you provide to us. The monetary value of the reward or incentive is a reasonable approximation of the monetary value of the information you provide us. We have arrived at this estimate based on consideration of multiple factors, including the following: (1) revenue generated by Muscle Meals in developing insights on our customers; (2) expenses incurred by Muscle Meals in operating the Muscle Meals Rewards program; and (3) our reasonable assessment of revenue we may generate as a result of the referrals provided to us by our customers.

California Shine the Light

California Civil Code Section § 1798.83 permits California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. If you are a California resident, you may ask us to refrain from sharing your personal information with certain third parties for their marketing purposes. To make such a request, please use this form. Alternatively, you may contact us at the address listed above or by phone at: (917) 261-3593.

Supplemental Notice for Nevada Residents

Under Nevada law, certain Nevada consumers may opt out of the sale of “personally identifiable information” for monetary consideration to a person for that person to license or sell such information to additional persons. “Personally identifiable information” includes first and last name, address, email address, phone number, Social Security Number, or an identifier that allows a specific person to be contacted either physically or online.

We do not engage in such activity; however, if you are a Nevada resident who has purchased or leased goods or services from us, you may submit a request to opt out of any potential future sales under Nevada law by emailing info@musclemeals2go.com. Please note we will take reasonable steps to verify your identity and the authenticity of the request. Once verified, we will maintain your request in the event our practices change.

International Users

If you are visiting from the European Union or other regions with laws governing data collection and use, please note that you are agreeing to the transfer of your personal information outside the country in which you reside, including, but not limited to the United States, where data protection and privacy regulations may not offer the same level of protection as in other parts of the world. Your personal data may be transferred for processing and storage by Muscle Meals 2 Go and our affiliates and third parties. By providing your personal data you consent to any transfer and processing in accordance with this Privacy Policy.